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What is Medicare Lookout?

Medicare Lookout is part of an ongoing federal, state, and local initiative designed to provide education and outreach to Medicare beneficiaries to prevent improper payments in the Medicare and Medicaid Programs.

AAA Role:

The High Country AAA promotes the project by working with local aging service providers and SHIIP volunteers to facilitate outreach and educational activities. SHIIP volunteers in each county are available to assist Medicare beneficiaries in:

  • Understanding the general provisions of Medicare and Medicaid
  • Reading and understanding Medicare statements
  • Recognizing and reporting discrepancies in health care delivery that may be caused by simple error, or by fraud, abuse, or waste; and
  • Becoming active participants in their own health care delivery

Why Care?

In 2000, approximately $11.9 billion dollars of all Medicare fee-for-service payments were "Improper Payments". Improper payments result in:

  • Higher payroll taxes for Medicare, paid by all taxpayers
  • Higher non-Medicare health insurance payments
  • Less quality health care for Medicare beneficiaries

What you can do:

Medicare and Medicaid recipients can benefit themselves and the health care system by:

  • Keeping a health care journal of medical treatments and services
  • Keeping medical records easily accessible
  • Understand your medical charges
  • Guard your Medicare and Medicaid numbers and cards
  • Know you health provider and become comfortable with asking questions
  • Find help through local SHIIP volunteers, libraries or the World Wide Web
  • Become a trained SHIIP volunteer

If you suspect Medicare error or fraud, take the following steps:

  • Discuss the charge with your doctor, hospital or medical equipment provider
  • If you need assistance or clarification in reading your bills, contact a SHIIP volunteer in your county (if you don't know who the SHIIP volunteers are contact the AAA or Senior Center to ask)
  • If an improper charge can not be remedied locally, you may call the state CARE-LINE, 1-800-662-7030

Useful web sites:

www.medicare.gov - Official US Government site for people with Medicare

www.cms.hhs.gov - Centers for Medicare and Medicaid Services

www.ncdoi.com/consumer/Shiip/Shiip.asp - see list of categories

www.dhhs.state.nc.us/aging/medicare - see list of categories

www.dhhs.state.nc.us/ocs - Careline: Office of Citizen's Services

www.aoa.gov/smp - Official US Government site for Senior Medicare Patrol

www.medicareadvocacy.org/ - Non-profit organization which provides education, advocacy and legal assistance.


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