Primary Resource Information & Referral Agencies

State Offices on Aging

Administration on Aging (AoA)
One Massachusetts Avenue
Suites 4100-5100
Washington, DC 20201
(202) 619-0724

AoA Regional Office
Regional Administrator
Larry Brewster
61 Forsyth Street, SW, #5M69
Atlanta, GA 30303
(404) 562-7600

North Carolina Division of Aging
2101 Mail Service Center
Raleigh, NC 27699
Health and Human Services Office
693 Palmer Drive
Raleigh, NC 27699
(919) 733-3983
The mission of the Division of Aging is to promote independence and enhance the dignity of North Carolina's older persons and their families and ready younger generations to enjoy their later years. Partnering with Area Agencies on Aging, local services and programs, senior leaders, and other public and private interests, the Division is the state agency responsible for planning, administering, coordinating, and evaluating a community-based system of opportunities, services, and protections to advance the social, health, and economic well being of older North Carolina.

High Country Area Agency on Aging
P.O. Box 1820
Boone, NC 28607
(828) 265-5434
Advocates for the development of comprehensive services to meet short-term and long-term needs of older persons in Alleghany, Ashe, Avery, Mitchell, Watauga, Wilkes, and Yancey counties. The AAA provides information on aging services as requested.

Cooperative Extension

NC Cooperative Extension Office
Director
Dr. Jon F. Ort
104 Ricks Hall, Box 7602
NC State University
Raleigh, NC 27695-7602
(919) 515-2811
Cooperative Extension provides educational programming five key areas: sustaining agriculture and forestry, protecting the environment, maintaining viable communities, developing responsible youth, and developing strong, healthy and safe families.

Alleghany County

Alleghany Cooperative Extension Service
P.O. Box 7
90 South Main Street
Sparta, NC 28675
(336) 372-5597

Ashe County

Ashe Cooperative Extension Service
134 Government Circle Suite 202
Jefferson, NC 28640
(336) 219-2650

Avery County

Avery Cooperative Extension Service
805 Cranberry Street
Newland, NC 28657
(828) 733-8270

Mitchell County

Mitchell Cooperative Extension Service
County Annex Building
P.O. Box 366
10 South Mitchell Avenue
Bakersville, NC 28705
(828) 688-4811

Watauga County

Watauga Cooperative Extension Service
971 W. King Street
Boone, NC 28607
(828) 264-3061

Wilkes County

Wilkes Cooperative Extension Service
Wilkes County Office Building
110 North Street
Wilkesboro, NC 28697
(336) 651-7300

Yancey County

Yancey Cooperative Extension Service
10 Orchard Drive
Burnsville, NC 28714
(828) 682-6186

AARP

AARP
601 E. "E" Street N.W.
Washington, DC 20049
1-800-424-3410 (member services)
1-800-424-2277 (general information)

NC AARP State Office
225 Hillsborough Street, Suite 440
Raleigh, NC 27603
(919) 755-9757
ncaarp@aarp.org
Extensive variety of printed material on matters of vital interest to older adults. Chapters hold regularly scheduled meetings providing recreation, education and information about volunteer and employment opportunities. Offers insurance forms help, income tax assistance, defensive driving programs and discounts on
prescription drugs and consumer goods and services.

Alleghany County

AARP
(336) 372-4640 or (336) 372-7677
Senior citizen organization meets 4th Tuesday of each month at 6:00 p.m. at Alleghany Senior Center in Sparta.

Ashe County

AARP
(336) 246-9378
Senior citizens organization meets 1st Wednesday of each month at noon at the Mt Jefferson Church of Nazarene in West Jefferson.

Avery County

No organized local chapter.

Mitchell County

No organized local chapter.

Watauga County

AARP
(828) 264-9439 or (828) 265-8090
Senior citizen organization, meets every 3rd Tuesday of each month at 10:15a.m. at the Lois Harrill Senior Center in Boone. Active chapter in legislative lobbying, active in local, regional and state communities.

Wilkes County

AARP
(336) 370-2644
Senior citizen's organization that focuses on all issues affecting the retired citizen. Meets at 8:00a.m. the 2nd Tuesday of each month.

Yancey County

AARP
(828) 689-1166
No organized chapter, however, meetings are held at Mars Hill College.

Additional Resources

AgeSource Worldwide
http://research.aarp.org/general/agesource_home.html
AgeSource Worldwide describes clearinghouses, databases, libraries, directories, statistical resources, bibliographies and reading lists, texts, and Web "metasites" focused on aging or closely allied subjects. The topics covered range from Alzheimer's disease to wills and estate planning. AgeSource Worldwide includes more than 200 information resources in 24 countries-with 125 based in the United States alone. Most of the information resources are located in North America and Europe.

Managed Care Patient Assistance Program
P.O. Box 629
Raleigh, NC 27602
(866) 867-6272
Email: MCPA@mail.jus.state.nc.us
This program provides specialists who can answer residents' questions about HMOs and other managed care plans and can assist residents with grievances against their health plans and with appeals and external reviews of coverage decisions.

Consumer Product Safety Commission
NC Dept. Of Health & Human Services
1915 Mail Service Center
Raleigh, NC 27699-1915
Phone: (919) 715-6448
Hotline
1-800-638-2772 or 1-800-638-8270

Federal Emergency Management Agency
NC Division
116 West Jones Street
Raleigh, NC 27603

Fraud Hotline 1-800-323-8603
Map Service Center 1-800-358-9616
National Flood Insurance Program 1-800-638-6620
Nationwide Disaster Assistance 1-800-462-9029
Project Impact 1-800-480-2520
Employment Opportunities 1-800-879-6076

Federal Home Loan Mortgage Corporation (Freddi Mac)
8200 Jones Branch Drive
McLain, VA 22102

General Information 1-800-373-3343

Federal National Mortgage Association (Fannie Mae)
3900 Wisconsin Avenue NW
Washington, DC 20016

Public Information 1-800-732-6643

Identity Theft Hotline 1-877-438-4338

Department of Health and Human Services
200 Independence Avenue SW
Washington, DC 20201

Hospital Infections Program 1-800-311-3435
Inspector General 1-800-447-8477
Center for Disease Control Prevention 1-888-232-3299
Center for Substance Abuse Prevention 1-800-967-5752
National Immunization Program 1-800-232-2522
Food and Drug Administration 1-888-463-6332
Centers for Medicare and Medicaid Services 1-800-633-4227
National Institute of Occupational Safety and Health 1-800-356-4674

Department of Housing and Development
451 7th Street SW
Washington, DC 20410

Housing Counseling Clearinghouse 1-888-466-3487
HUD Homes Hotline 1-800-767-4483
HUD Support Service Center 1-800-697-6967
HUD/FHA Fair Housing and Equal Opportunity 1-800-669-9777
Fair Housing Information Clearinghouse 1-800-767-7468
Nationwide Title 1 Loan Information Hotline 1-800-733-4663
Federal Housing Administration Hotline 1-800-225-5342

Pension Benefit Guarantee Corporation
1200 K Street, NW
Washington, DC 20005-4026
Customer Service Center 1-800-400-7242

Social Security Administration
Office of Public Inquiries
Windsor Park Building
6401 Security Blvd.
Baltimore, MD 21235

Social Security Online
Social Security Office Locator 1-800-772-1213
Inspector General 1-800-269-0271

Department of Transportation
400 7th Street SW
Washington, DC 20590

Federal Aviation Administration
Safety Hotline Consumer Hotline 1-800-255-1111
National Highway Traffic and Safety Administration 1-888-327-4236
Federal Motor Carrier Safety Administration 1-368-7238
US Coast Guard 1-800-438-8724

Department of Veterans Affairs
Federal Building
251 North Main Street
Winston-Salem, NC 27155

Customer Service 1-800-827-1000
National Life Insurance Program 1-800-669-8477

Consumer Product Safety Commission, US
4330 East-West Hwy
Bethesda, MD 28014
1-800-638-2772
Web site: www.cpsc.gov

National Association of Professional Geriatric Care Managers
1604 N. Country Club Road
Tucson, AZ 85716
(520) 881-8008
A non-profit organization of practitioners whose goal is the advancement of dignified care for the elderly and their families.

National Alliance for Caregiving
4720 Montgomery Lane, 5th Floor
Bethesda, MD 20814
(301) 718-8444
Supports family caregivers and the professional who serve them

National Family Caregivers Association (NFCA)
10400 Connecticut Avenue, #500
Kensington, NC 20895
1-800-896-3650
NFCA strives to minimize the disparity between caregiver's quality of life and that of mainstream Americans through its services in areas of information, education and advocacy.

National Council on the Aging, Inc.- BenefitsCheckUp.org
This Web-based service is designed to help seniors, their families and caregivers find the right benefits programs to meet their needs.

National Alliance for the Mentally Ill
P.O. Box 1795
Concord, NC 28026
(704) 788-3797

The National Consumer Law Center
(202) 986-6060
The National Consumer Law Center (NCLC) bills itself as the "nation's consumer law expert" and provides many useful tips for non-lawyer consumers. The NCLC offers information and advice on many consumer issues, including bankruptcy, debt collection abuse, payday loans, and others. The Center also administers the "Seniors' Initiative" of the Federal Older Americans' Act, a program designed to improve the quality and accessibility of legal assistance for vulnerable older Americans with consumer problems.

Senior's Health Insurance Information Program
P.O. Box 1688
Asheville, NC 28802
1-800-443-9354
The Senior's Health Insurance Information Program (SHIIP) answers questions and counsels senior citizens about Medicare, Medicare supplements, Medicare+Choice, long-term care insurance and other health insurance concerns. The program was created in 1986 by North Carolina Insurance Commissioner Jim Long, and has become an important link between senior citizens and information about their health insurance.

The Corporation for National Service
300 Fayetteville Street Mall, Room 131
Raleigh, NC 27601
(919) 856-4731
The Corporation for National Service, Senior Corps sponsors four major programs. To learn more about them, contact Robert Winston, State Director, Corporation for National and Community Service, Federal Building.

Eldercare Locator
1-800-677-1116
www.eldercare.gov
Gives callers access to an extensive network of state and local organizations that serve older people anywhere in the United States. Will help the caller identify the most appropriate organization for information and assistance in his or her community.

Senior Centers

Alleghany County

Alleghany Council on Aging, Inc.
85 E. Grayson and Whitehead Street
P.O. Box 416
Sparta, NC 28675
(336) 372-4640 or (336) 372-7677
Services: In-Home Aide I & II, Congregate Meals, Home Delivered Meals, Home Delivered Nutritional Supplements, Health Promotion, Transportation, Medication Management, Family Caregiver Support-In Home Respite Care.

Ashe County

Ashe Services for Aging, Inc.
180 Chatty Rob Lane
W. Jefferson, NC 28694
(336) 246-2461
Services: Transportation, In-Home Aide II, Congregate Meals, Home Delivered Meals, Adult Day Health Care, Health Promotion, Medication Management, Family Caregiver Support-Group Respite Care, Senior Center Classes and Activities, Intergenerational Activities, Low-Income Senior Housing.

Avery County

Avery Senior Services
165 Shultz Circle
Newland, NC 28657
(828) 733-8220
Services: In-Home Aide I & II, Congregate Meals, Home Delivered Meals, Health Promotion, Medication Management, Senior Center Operations, Home Delivered Nutritional Supplements, Family Caregiver Support-Group Respite Care.

Mitchell County

Mitchell Senior Center
152 Ledger School Road
Bakersville, NC 28705
(828) 688-3019
Services: Transportation, In-Home Aide I, Congregate Meals, Home Delivered Meals, Health Promotion, Home Delivered Nutritional Supplements, Medication Management, Family Caregiver Support-In Home Respite Care.

Watauga County

Watauga County Project on Aging
Lois E. Harrill Senior Center
132 Popular Grove Connector, Suite A
Boone, NC 28607
(828) 265-8090
Services: Transportation, In-Home Aide I & II, Congregate Meals, Home Delivered Meals, Health Screening, Medication Management, Family Caregiver Support-In Home Respite Care.

Watauga County Project on Aging
Western Watauga Community Center
1801 Hwy Old 421
Sugar Grove, NC 28679
(828) 297-5195
Services: Transportation, Congregate Meals, Health Screening, Medication Management.

Wilkes County

Wilkes Senior Center and Respite Care of Wilkes Co., Inc.
P.O. Box 2695
Wilkesboro, NC 28659
(336) 667-5281
Services: In-Home Aide I & III/ Respite Care, Health Promotion, Medication Management, Family Caregiver Support-In Home Respite Care.

Yancey County

Yancey County Committee on Aging
P.O. Box 546
Burnsville, NC 28714
(828) 682-6011
Services: In-Home Aide I, Congregate Meals, Home Delivered Meals, Transportation, Health Promotion, Medication Management, Family Caregiver Support-In Home Respite Care.

Municipal Offices on Aging

Avery County

Avery Senior Services
165 Schultz Circle
Newland, NC 28657
(828) 733-8220

Mitchell County

Mitchell Senior Center
152 Ledger School Road
Bakersville, NC 28705
(828) 688-3019

Watauga County

Watauga County Project on Aging
Lois E. Harrill Senior Center
132 Popular Grove Connector, Suite A
Boone, NC 28607
(828) 265-8090

Home Delivered Meals

Alleghany County

Alleghany Council on Aging, Inc.
85 E. Grayson and Whitehead Street
P.O. Box 416
Sparta, NC 28675
(336) 372-4640 or (336) 372-7677

Ashe County

Ashe Services for Aging, Inc.
180 Chatty Rob Lane
W. Jefferson, NC 28694
(336) 246-2461

Avery County

Avery Senior Services
165 Schultz Circle
Newland, NC 28657
(828) 733-8220

Mitchell County

Mitchell Senior Center
152 Ledger School Road
Bakersville, NC 28705
(828) 688-3019

Watauga County

Watauga County Project on Aging
Lois E. Harrill Senior Center
132 Popular Grove Connector, Suite A
Boone, NC 28607
(828) 265-8090

Wilkes County

BROC Elderly Nutrition Program
1203A School Street
Wilkesboro, NC 28697
(336) 667-7174

Yancey County

Yancey County Committee on Aging
10 Swiss Avenue
Burnsville, NC 28714
(828) 682-6011

Congregate Meal Sites

Alleghany County

Alleghany Council on Aging, Inc.
85 E. Grayson and Whitehead Street
Sparta, NC 28675
(336) 372-4640

Ashe County

Ashe Services for Aging, Inc.
180 Chatty Rob Lane
W. Jefferson, NC 28694
(336) 246-2461

Avery County

Avery Senior Services
165 Schultz Circle
Newland, NC 28657
(828) 733-8220

Beech Mountain Nutrition Site (Beech Mountain School)
60 Flat Springs Road
Elk Park, NC 28622
(828) 898-4343

Mitchell County

Mitchell Senior Center
152 Ledger School Road
Bakersville, NC 28705
(828) 688-3019

Watauga County

Watauga County Project on Aging
Lois E. Harrill Senior Center
132 Popular Grove Connector, Suite A
Boone, NC 28607
(828) 265-8090

Watauga County Project on Aging
Western Watauga Community Center
1801 Hwy Old 421
Sugar Grove, NC 28679
(828) 297-5195

Wilkes County

BROC Elderly Nutrition Program
Mulberry
128B Mulberry School Road
North Wilkesboro, NC 28659
(336) 667-2784

BROC Elderly Nutrition Program
Austin
8454 Austin Traphill Road
Elkin, NC 28621
(336) 957-8651

BROC Elderly Nutrition Program
Temple Hill
1206 Somers Road
Ronda, NC 28670
(336) 984-2410

BROC Elderly Nutrition Program
Maple Springs
146 Siffords Branch Road
Purlear, NC 28665
(336) 973-7461

Yancey County

Yancey County Committee on Aging
10 Swiss Avenue
Burnsville, NC 28714
(828) 682-6011

Transportation Planning

High Country Rural Transportation Planning Organization (RPO)
Transportation Planner
Phillip Trew
P.O. Box 1820
Boone, NC 28607
(828) 265-5434 ext. 121

Public or Subsidized Transportation (General and Non-Emergency Medical)

Alleghany County

Alleghany in Motion
P.O. Box 1882
Sparta, NC 28675
(336) 372-8747

Department of Social Services
P.O. Box 247
Sparta, NC 28675
(336) 372-2411

Alleghany Council on Aging, Inc.
85 E. Grayson and Whitehead Street
Sparta, NC 28675
(336) 372-4640

Ashe County

Ashe County Transportation Authority
P.O. Box 1836
West Jefferson, NC 28694
(336) 246-2000

Department of Social Services
150 Government Circle Suite 1400
Jefferson, NC 28640
(336) 219-2734

Ashe Services for Aging, Inc.
180 Chatty Rob Lane
W. Jefferson, NC 28694
(336) 246-2461

Avery County

Avery County Transportation Authority
P.O. Box 443
Newland, NC 28657
(828) 733-0005

Department of Social Services
P.O. Box 390
Newland, NC 28657
(828) 733-8230

Avery Senior Services
165 Schultz Circle
Newland, NC 28657
(828) 733-8220

Mitchell County

Mitchell County Transportation Authority
P.O. Box 566
Bakersville, NC 28705
(828) 688-4715

Department of Social Services
P.O. Box 365
Bakersville, NC 28705
(828) 688-2175

Mitchell Senior Center
152 Ledger School Road
Bakersville, NC 28705
(828) 688-3019

Watauga County

AppalCART
P.O. Box 2357
Boone, NC 28607-2357
(828) 264-2278

Watauga County Project on Aging
132 Popular Grove Connector, Suite A
Boone, NC 28607
(828) 265-8090

Department of Social Services
132 Poplar Grove Connector Suite C
Boone, NC 28607
(828) 265-8100

Wilkes County

Wilkes Transportation Authority
235 Jefferson Street
N. Wilkesboro, NC 28659
(336) 838-1272

Department of Social Services
P.O. Box 119
Wilkesboro, NC 28697
(336) 651-7400

Wilkes Senior Citizens Council
910 C. Street
N. Wilkesboro, NC 28659
(336) 651-7811

Blue Ridge Opportunities Commission
1203A School Street
Wilkesboro, NC 28697
(336) 667-7174

Yancey County

Yancey County Transportation Authority
115 Mitchell Branch Road, Room 1
Burnsville, NC 28714
(828) 682-6144

Department of Social Services
P.O. Box 67
Burnsville, NC 28714
(828) 682-6184

Yancey County Committee on Aging
10 Swiss Avenue
Burnsville, NC 28714
(828) 682-6011

Medical Transportation (Emergency Medical Transportation - For Immediate Assistance Call 9-1-1)

Alleghany County

Ambulance Service
100 Cox Street
Sparta, NC 28675
(336) 372-5676

Ashe County

Ashe County Transportation Authority
P.O. Box 1836
West Jefferson, NC 28694
(336) 246-2000

Helton Volunteer Ambulance Service
114 Old Helton School Road
Lansing, NC 28643
(336) 246-8801

Blue Ridge Medical Transport
P.O. Box 672
Jefferson, NC 28640
(336) 246-2768

Avery County

Avery County Transportation
P.O. Box 443
185 Shultz Circle
Newland, NC 28657
(828) 733-0005

Mitchell County

Mitchell County Transportation Authority
P.O. Box 566
Bakersville, NC 28705
(828) 688-4715

Department of Social Services
P.O. Box 365
Bakersville, NC 28705
(828) 688-2175

Watauga County

Ambulance Service
Watauga Emergency Medical Services
921 West King Street
Boone, NC 28607
(828) 264-9486

Wilkes County

Ambulance Service
P.O. Box 187
North Wilkesboro, NC 28659
(336) 651-7363

Yancey County

Ambulance Service
P.O. Box 1036
Burnsville, NC 28714
(828) 682-2512